3D Factory LLC, doing business as Orbis Design Group ("Orbis Design Group," "we," "us," or "our"), respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through this website, how we use it, and the choices you have.
By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.
Information you provide directly. When you submit a contact form, use our AI intake chat, request a consultation, or otherwise communicate with us, we may collect information such as your name, email address, phone number, company or project name, project details, budget, location, and any other information you choose to provide.
Email and marketing sign-ups. If you subscribe to our newsletter or mailing list, we collect your email address and any preferences you provide so we can send you updates, project news, and marketing communications.
Information collected automatically. When you visit our website, we and our third-party analytics providers may automatically collect certain information through cookies and similar technologies, including your IP address, browser type, device information, pages visited, time spent on pages, referring website, and general location. This helps us understand how visitors use our site and improve it.
We use the information we collect to respond to your inquiries and provide the services you request; communicate with you about your project, proposals, and our services; send newsletters, updates, and marketing communications where permitted; operate, maintain, analyze, and improve our website and services; understand website traffic and visitor behavior through analytics; and comply with legal obligations and protect our rights.
Our website uses cookies and similar tracking technologies to function properly and to gather analytics data. Cookies are small files stored on your device. We may use third-party analytics services (such as Google Analytics) that use cookies to collect and analyze information about website usage.
You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the website. Where required by law, we will request your consent before placing non-essential cookies.
If you receive marketing emails from us, you may opt out at any time by clicking the "unsubscribe" link in any email or by contacting us directly. Even if you opt out of marketing emails, we may still send you non-promotional messages related to your account, project, or our ongoing business relationship.
We do not sell your personal information. We may share your information with service providers who perform functions on our behalf, such as website hosting, email delivery, analytics, customer relationship management, and AI chat processing, who are obligated to protect your information; for legal and safety purposes, when required by law, subpoena, or legal process, or to protect the rights, property, or safety of Orbis Design Group, our clients, or others; and in connection with business transfers, such as a merger, acquisition, financing, or sale of assets.
Our website may offer an AI-powered intake chat to help respond to inquiries and gather project information. Conversations and the information you submit through the chat are used to assist you, route your request, and follow up. Please do not share sensitive personal information (such as financial account numbers or government ID numbers) through the chat. Information submitted may be processed by third-party AI service providers acting on our behalf.
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, to maintain our business relationship with you, and to comply with our legal obligations. When information is no longer needed, we take reasonable steps to delete or anonymize it.
We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Depending on your location, you may have rights regarding your personal information, including the right to access, correct, delete, or restrict the use of your information, and the right to opt out of certain processing or marketing. To exercise any of these rights, please contact us using the information below. We will respond in accordance with applicable law.
This website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any website you visit.
We may update this Privacy Policy from time to time. Changes will be effective upon posting to this website with a revised "Last updated" date. Your continued use of the website after changes are posted constitutes your acceptance of the updated policy.
If you have questions about this Privacy Policy or how we handle your information, please contact us:
3D Factory LLC (d/b/a Orbis Design Group)
23315 Greenbank Drive
Harbeson, Delaware 19951
Email: hello@orbisdesign.group